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COVID-19 Update.

Updated: Monday 4th January 2021

A Message from MK Diagnostics regarding the ongoing COVID-19 pandemic.

 

Given the evolving situation with regard to the COVID-19 outbreak, MKD Automotive is taking the spread of Coronavirus in Great Britain and Northern Ireland very seriously.

 

We are carefully monitoring the situation and our overriding priority is the health and well-being of our staff and customers, and in any decisions we are making, that is our key consideration.

 

We remain open during the Covid-19 pandemic, however we are running with reduced staffing and reduced hours. Our telephone lines, online bookings and live chat are operating as normal.

 

In line with Government guidance published on 4th January 2021*, garages are identified as providing essential services required to keep the road transport network moving. 

 

Many of our customers, both individuals and organisations, including emergency workers, teachers and those providing vital community services rely on us to ensure their vehicles are road worthy and safe.

 

We are also continuing to take all the precautions we can to help prevent the spread of the virus:

 

Cleaning and Hygiene

 

Our centre teams continue to be stringent around hygiene and cleaning regimes including thorough, frequent handwashing.

 

We have also increased our cleaning in the premise, particularly for those areas touched regularly by team members and customers.

Our staff change gloves and wash hands between every vehicle job, along with cleaning all contact points on vehicles, both before and after working on the vehicles.

Contact

 

We are being extra vigilant on personal space and exercising social distancing as much as possible.

 

We've decommissioned the coffee machines in our waiting room until further notice to minimise contact in these areas.

 

We’ve temporarily changed our practices to help minimise contact and will not ask for your signature on paperwork or in store tablets.

 

We will clearly demonstrate work that is required to make your vehicle safe, show you any parts removed and demonstrate any faults.

 

You’ll be invited to receive quotations and invoices by email which we would appreciate you accepting to minimise contact.

 

If Extra Care is Required On Arrival

 

If you’d prefer to minimise your time in the centre then please follow the steps below:

  • On arrival notify a member of staff at reception then return and remain in your vehicle.

  • A member of staff will attend to you in order of arrival, discuss your requirements and either confirm the scheduled work or provide a quotation.

  • Remain in your vehicle until we’re ready to commence work on it.

  • At which point you can either leave the vehicle with us and return when the work is completed, or wait either in reception or outside the centre.

As and when the situation develops, we will post further updates on our website and on our social channels across Twitter, Facebook and Instagram. 

Thanks for your understanding during these challenging times.

Key Worker Statement

 

MKD Automotive is committed to supporting the Government and its position in response to the Coronavirus.

 

In line with Government guidance for schools, colleges and local communities on maintaining educational provision published on 4th January 2021**, we consider that our frontline staff involved in tyre distribution, vehicle maintenance and repair, MOT testing and other repairs fulfil the criteria of Key Workers and are critical to keeping the road transport network moving.

 

Many of our customers, both individuals and organisations, including emergency workers, teachers and those providing vital community services rely on us to ensure their vehicles are road worthy and safe.

* “Guidance: Further businesses and premises to close” published by Ministry of Housing, Communities and Local Government on 4th January 2021.

 

** extract from Guidance for schools, colleges and local authorities on maintaining educational provision, published 4th January 2021: “Transport: this includes those who will keep the air, water, road and rail passenger and freight transport modes operating during the COVID-19 response, including those working on transport systems through which supply chains pass.”

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